Trade pricing
Retailer pricing on repairs for every brand, and on parts and bands.
- All brands
- Parts & bands
For retailers×Jewellers×Watch boutiques
Your service department
More than 500 retailers across Canada send their customers' watches and jewellery to Time Central. You keep the relationship and the margin. We handle the bench, the parts and the paperwork.
How it works
From your counter to our bench, and back
- 01
Take it in
Fill in a watch or jewellery repair form with your customer and ship it to us, or drop it off in Markham.
- 02
We log it
Within 24 hours the repair is logged and appears in your retail portal, with photos and notes.
- 03
Approve the estimate
We inspect and send a detailed estimate at your trade price. Work starts only once you approve.
- 04
Returned to you
Serviced, tested and covered by our 12-month guarantee, shipped back insured and tracked.
Included free with every trade account
Every repair, in one place
Every retailer that sends us repairs gets free access to our retail portal. See the status of each job, read estimates, approve work and message our team, without phone tag. Access is set up automatically with your first repair.
- Live repair status
- Estimates & approvals
- Photos at intake
- Message our team
- Repair history by customer
- Tracking for returns
Silent Partner Program
Your name on the call. Our experts on the line.
Your staff are hired to sell watches and jewellery, not to explain why a mechanical watch needs a full overhaul. When a repair estimate is ready, a Time Central service advisor calls your customer on your behalf, under your store's name, and walks them through the repair.
- Sold by specialistsOur advisors speak with watch owners about repairs every day. They can answer the technical questions, explain the value of the work, and turn more estimates into approved repairs.
- Your brand, your customerWe call as your store's service department. Your customer hears your name, not ours, and the relationship stays yours.
- Time back for your teamNo phone tag, no chasing approvals. Your staff stay on the sales floor.
- Follow-up that happensIf the customer needs time to think, we follow up so estimates don't sit unanswered.
- Full visibilityEvery call, approval and decline is tracked in your retailer portal.
Trade benefits
Built for the counter
Everything a jeweller or watch retailer needs to offer full service without a watchmaker on staff.
Authorized work
Warranty and service work for the brands we're authorized by, handled to manufacturer standards.
- Cartier certified
- Genuine parts
Links & parts
Order genuine bracelet links, pins and parts for Movado, Casio, G-Shock and Guess.
- Bracelet links
- Link pins
- Casing parts for dealers
Store-branded dials
Your store name or a client's logo printed on the dial, for retail collections and corporate orders.
- Logo dial printing
- Engraving
Training programs
Stronger service at your counter
We can train your staff, in your store or at our Markham workshop, so your team handles the everyday jobs with confidence and knows what to send to us. Programs are tailored to your store and quoted separately.
- Battery replacement & resealing
- Bracelet sizing & link fitting
- Strap & spring bar changes
- Water resistance basics
- Intake: inspecting & describing a repair
- Explaining estimates to customers
Open a trade account
Start sending repairs
Tell us about your store and we'll set up your account and send you our repair forms.
Trade enquiries
Phone