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Our process×Software×Service advisors

From your hands to our bench, and back

Sending a watch to Time Central is simple, and you are never left wondering. Our own service software logs every repair, sends you an update at every stage, and connects you to a service advisor until your watch is back on your wrist.

24 hLogged after arrival
48 hTo diagnosis
16Status updates
100%Insured, tracked return

The journey

Seven steps, from arrival to your door

From the moment your watch arrives, each status change sends you an automatic update by email and text, so you always know where your watch is and what happens next.

  1. 01
    Day 0

    You send your watch

    Drop it off at our Markham workshop, or ship it to us insured with your service request.

  2. 02
    Within 24 hours

    Received

    Your watch is photographed, described and entered into our service software. You get a confirmation and a private tracking link.

    TextReceived: your Omega Seamaster has arrived at Time Central. Track it anytime: tc.link/418
  3. 03
    Within 48 hours

    Diagnosis

    A watchmaker opens and inspects the watch, tests it on the timegrapher and records exactly what it needs.

    TextDiagnosis: your watch is with our watchmaker.
  4. 04
    After diagnosis

    Estimate completed

    A clear, written estimate is sent to you. Open it in your portal to view the details, ask your service advisor a question, then accept or decline and pay online.

    EmailEstimate completed: review, ask questions, approve and pay online in your portal.
  5. 05
    Once approved

    Under repair

    Disassembly, cleaning, parts, lubrication and regulation, all in-house. Every change of status sends you an update.

    TextUnder repair: your watch is on the bench.
  6. 06
    Before it leaves

    Quality control

    Every watch spends 2 to 3 days in quality control, mechanical watches 5 to 7, with power reserve and timegrapher tests, and four checks before it leaves. Pressure tested where it applies.

    TextQuality control: your watch passed final testing.
  7. 07
    Ready

    Shipped

    Shipped fully insured with tracking, or ready for pick-up in Markham. Covered by our 12-month service guarantee.

    EmailShipped: your watch is on its way, fully insured. Tracking 1Z 84F 7.

Notifications

You'll never wonder where your watch is

Every time your repair changes stage, our software tells you right away, by email and by text. It's fully automated, so updates arrive the moment our team moves your watch forward.

  • Email & text, automatically
  • Up to 16 stage updates
  • Private tracking link
  • Estimate alerts
  • Shipping & tracking number
  • No account needed to track
9:41Thursday, October 22
Time Central nowShipped: your watch is on its way, fully insured. Tracking 1Z 84F 7.
Time Central 2dQuality control: your watch passed final testing.
Time Central 5dUnder repair: your watch is on the bench.
Time Central 1wEstimate completed: review and approve in your portal.
Time Central 1wReceived: your Omega Seamaster has arrived at Time Central.

16 status updates

Every stage, named and shared

These are the stages a repair can move through. Not every watch needs all of them, but whichever apply, you're told each time.

  1. Received
  2. Diagnosis
  3. Estimate pending
  4. Estimate completed
  5. Estimate sent
  6. Estimate approved
  7. Parts on order
  8. Parts received
  9. Repair in queue
  10. Under repair
  11. Quality control
  12. Ready
  13. Payment received
  14. Shipped
  15. Completed
Your repairOmega Seamaster 300MCase 418 · Time Central
Estimate completed · awaiting your approval
Complete service$560.00
Crystal gasket & pressure test$85.00
Total$645.00
Accept & payDecline
Will it keep its original dial and hands?
Sarah · Service AdvisorYes, everything original stays. We only replace the gaskets and worn parts.
Message your service advisor…

Customer portal

Your repair, in your pocket

Your private portal shows your repair, its status and its history. When your estimate is ready, you can open it, ask your service advisor a question, and accept or decline. Payment is online and secure, so approved work starts right away.

  • See live status
  • View your estimate
  • Ask questions
  • Accept or decline
  • Pay online
  • Message your advisor

Service advisors

A real person, from start to finish

At Time Central, our team are service advisors. Your advisor is your single point of contact: they answer your questions, explain your estimate in plain language, and keep in touch with the watchmaker working on your watch. Message them anytime through your portal, call, or visit us in Markham.

  • ExplainsYour estimate, line by line
  • AnswersQuestions in your portal, directly
  • ConnectsYou and your watchmaker
  • Follows upUntil your watch is home

Behind the bench

Built on our own service software

Every repair runs through Loupe, the service centre software we built for our own workshop. It tracks each watch from intake to return, sends every notification, and gives our team a live view of the whole bench.

Work orders screen with repair status counts and a list of repairs
Work orders · sample screen with example data

For retailers

The same visibility, for your whole store

Retailers who send us repairs get a free retail portal: every job, every branch, every estimate and approval in one place.

Retailer program
Retail portal screen listing a store's repairs
Retail portal · sample screen with example data

Ready to send your watch in?

Request a service