Most Frequently Asked Questions
How can I verify the authenticity of my watch?
Our Swiss-trained watchmakers conduct a comprehensive inspection of the movement, case, and identifying serial numbers to verify authenticity. A written authentication certificate can be provided upon request.
How do I properly set the time on my watch?
Time-setting procedures vary by watch and movement type. To avoid unnecessary wear or damage, we recommend visiting us for guidance. If you’re unsure, do not force the crown—our team will be happy to assist or set it for you.
How should I set the date on my watch?
Date adjustments should not be made during the movement’s changeover period—typically between 8:00 pm and 3:00 am—as this can damage internal components. If you’re uncertain, bring or send your watch to us and we’ll handle it safely.
Can I request polishing only?
Yes. We offer professional polishing and refinishing services independent of full servicing. You may visit our workshop or ship your watch to us securely for restoration.
Is my watch safe to swim with?
Only watches rated and tested for water resistance should be exposed to water. Regular testing and resealing are essential. We recommend having your watch evaluated before swimming or water use.
Why is there fog under the crystal?
Condensation indicates moisture intrusion, which can rapidly damage the movement. Immediate attention is required. Bring or ship your watch to us as soon as possible for drying, cleaning, and resealing.
If my quartz watch stops, does it need a full service?
In most cases, a battery replacement resolves the issue. We always test the watch first and will advise you if further servicing is required.
How long does a watch battery last?
Battery life typically ranges from one to three years, depending on the watch, complications, and seal condition. We recommend replacing the battery before complete depletion and checking water resistance regularly.
What warranty do you provide on your work?
All repairs and services are covered by a 12-month service guarantee, reflecting our commitment to quality and workmanship.
Can I swim with a vintage watch?
We generally advise against it. Vintage watches often no longer retain original water resistance. We can assess your watch and provide guidance, but avoiding water exposure is usually best.
Is it safe to play sports with an automatic watch?
Automatic watches are designed for daily wear, but high-impact activities can affect accuracy. For sports, we recommend quartz or purpose-built sports watches. We’re happy to advise based on your lifestyle.
Do you offer engraving services?
Yes. We provide professional laser engraving for case-back personalization. Watches can be dropped off or shipped securely for engraving.
Do you service clocks as well as watches?
Yes. We service both modern and antique clocks. You may bring or ship your clock to us for assessment and professional care.
Will I receive an estimate before work begins?
Absolutely. Every watch undergoes a full diagnostic inspection, and a detailed estimate is provided for approval before any work is carried out.
Is it safe to ship my watch to you?
Yes. Many clients use our mail-in service. We provide guidance on secure packaging and offer insured return shipping for peace of mind.
How often should a mechanical watch be serviced?
Generally every four to six years, depending on usage and environment. Regular servicing helps maintain accuracy and prevents long-term damage.
Which brands do you service?
We service most Swiss and international brands, including luxury, independent, and vintage timepieces. Contact us with your specific brand to confirm service availability.
Do you restore vintage or heirloom watches?
Yes. Vintage restoration is a core specialty of our workshop. We focus on preserving originality while restoring functionality and longevity.
Can you replace damaged or scratched crystals?
Yes. We replace cracked, scratched, or fogged crystals using genuine or high-quality replacements appropriate to the watch.
Do you pressure test after battery replacement?
For water-resistant watches, we strongly recommend pressure testing and resealing after battery replacement to maintain proper protection.
Is my watch insured during return shipping?
Yes. We offer insured and tracked return shipping options to ensure your watch is protected in transit.
Can you replace straps or bracelets?
Yes. We stock a selection of quality straps and can source original manufacturer options upon request. Strap and bracelet changes can be done in-house or via mail-in service.
Do you service high-end luxury watches?
Yes. Our watchmakers are experienced with luxury timepieces and service them according to manufacturer standards and best practices.
How do I know if my watch needs a full service?
Symptoms such as time inaccuracy, intermittent stopping, moisture, or contamination may indicate the need for more than a minor repair. We will evaluate your watch before making any recommendations.
Do you provide watch appraisals?
Yes. We offer detailed appraisals and documentation suitable for insurance and estate purposes.
Do you offer express or rush service?
Yes. For select services such as battery replacement, resealing, or polishing, expedited options may be available. Please contact us in advance to confirm timing.
Does leaving my watch stopped damage it?
A stopped watch is not harmful on its own; however, oils inside a mechanical movement can settle over time. If a watch is stored long-term, periodic servicing is recommended before returning it to regular wear.
Is it bad to wind an automatic watch by hand?
No. Manual winding is safe and often recommended if the watch hasn’t been worn recently. Modern automatic watches are designed to handle both wrist motion and manual winding without damage.
Why does my watch gain or lose time even after servicing?
Mechanical watches are sensitive to temperature, position, and wear habits. Minor variations are normal and do not necessarily indicate a fault. We can fine-regulate your watch if greater accuracy is desired.
Can magnets really affect my watch?
Yes. Exposure to magnetic fields from phones, tablets, speakers, or laptop cases can cause a watch to run inaccurately. Demagnetization is a quick, safe procedure that often restores normal performance.
Does water resistance last forever?
No. Gaskets naturally age and degrade over time. Even if a watch hasn’t been opened, water resistance should be tested regularly—especially before swimming or exposure to moisture.
Why shouldn’t I change the date at night?
Most mechanical movements engage the date mechanism during nighttime hours. Adjusting the date during this period can damage internal gears. If unsure, always set the time outside the danger zone first.
Is polishing my watch bad for its value?
Excessive or improper polishing can soften edges and reduce originality. Professional polishing, done sparingly and correctly, enhances appearance while preserving the watch’s integrity.
Why does my watch stop when I’m not wearing it?
Automatic watches rely on movement to stay wound. If worn infrequently, they may stop. A watch winder can help maintain power and timekeeping when not in regular use.
Are watch winders necessary?
Not required, but useful for complicated watches with calendars or moon phases. A properly set winder keeps the watch running without overwinding.
Can extreme temperatures affect my watch?
Yes. Heat can degrade lubricants, while extreme cold can reduce accuracy. Watches perform best when kept within normal ambient temperature ranges.
Why does my quartz watch sometimes jump two seconds at a time?
This is often a low-battery indicator designed to warn the wearer before the watch stops completely. Replacing the battery promptly prevents leakage and damage.
Is it safe to shower with my watch?
Even water-resistant watches can be affected by steam, soap, and temperature changes. We generally recommend removing your watch before showering.
Can a cracked crystal still protect my watch?
No. Even a small crack compromises the seal and allows moisture or dust to enter. Crystals should be replaced as soon as damage is noticed.
Why does my watch sound different when I shake it?
In automatic watches, the rotor moves freely and may be audible. Sudden changes in sound, however, should be inspected to rule out loosened components.
Do luxury watches need different care than standard watches?
Yes. Luxury movements are more finely regulated and require manufacturer-specific tools, parts, and procedures. Proper servicing preserves performance and value.
Can old watches still be serviced if parts are no longer made?
Often, yes. Skilled workshops can source original parts, fabricate components, or adapt solutions while preserving originality—especially for vintage or heirloom watches.
Why does my watch fog only sometimes?
Intermittent fogging usually indicates failing gaskets rather than a one-time event. This should be addressed promptly to prevent internal corrosion.
Is it normal for a new watch to run differently after service?
Yes. Movements require a brief break-in period after servicing as lubricants settle. Accuracy typically stabilizes within a few weeks.
Can a watch be “over-serviced”?
Yes. Unnecessary servicing or frequent disassembly can cause wear. We recommend servicing based on condition and performance—not strictly on age alone.