Questions, answered

Yes. Every watch gets a full diagnostic first, and we send a detailed estimate. Nothing proceeds until you approve it.

Yes. Mail-in service is available, and we can give you packaging guidance. Include the matching watch or jewellery repair form in the package.

Yes. We offer insured, tracked return shipping. It is free with every complete service; for other work, return shipping is added to your estimate.

Within 24 hours of receiving your piece, we log it and email you a private tracking link. No account is needed, and you can message our team from that page.

For select services such as battery replacement, resealing and polishing, often yes. Contact us before sending so we can confirm timing.

All repairs and services carry a 12-month service guarantee.

Generally every four to six years, depending on how and where it's worn.

Signs include poor timekeeping, stopping intermittently, moisture or contamination. We evaluate the watch before recommending anything.

Yes. Unnecessary or frequent disassembly causes wear, so service should follow the watch's condition, not its age alone.

Temperature, position and how you wear it all affect accuracy, and small variations are normal. We offer fine regulation if needed.

Yes. Accuracy usually settles within a few weeks as the fresh lubricants settle.

Not directly, but oils can settle over time. If it has sat for years, have it checked before wearing it daily again.

No. Manual winding is safe and is often a good idea after the watch hasn't been worn for a while.

Automatic watches need motion to stay wound. A watch winder can help keep it running.

Not required, but useful for complications such as calendars or moon phases once they're set correctly.

Yes. Heat degrades lubricants and cold reduces accuracy. Keep your watch within normal temperatures.

Yes. Phones, speakers and similar devices can magnetize a movement and throw off accuracy. Demagnetizing is quick.

You'll normally hear the rotor move. A sudden change in that sound should be inspected for loose parts.

High-impact activity can affect accuracy. A quartz or purpose-built sports watch is the better choice.

Only if it's rated and tested for water resistance. Have it evaluated before you swim with it.

Moisture has entered the case. Send it in promptly so it can be dried, cleaned and resealed.

No. Gaskets age, so test it regularly, especially before water exposure.

Yes. We strongly recommend pressure testing and resealing water-resistant watches after a battery change.

Generally no. Older watches rarely keep their original water resistance. We can assess yours.

Steam, soap and temperature changes can affect even water-resistant watches. We recommend taking it off.

Intermittent fogging usually means a gasket is failing. Have it fixed promptly.

Usually a battery is enough. We test the watch first and only recommend more work if it's needed.

Typically one to three years, depending on the watch. Replace it before it runs out completely.

That's the low-battery warning. Replace the battery soon.

It depends on the movement. Never force the crown. If you're unsure, bring it in and we'll show you.

Avoid changing the date during the overnight changeover window. If you're unsure, send the watch in.

The date mechanism is engaged overnight, and changing it then can damage the gears. Set the time first, outside that window.

Yes. They require manufacturer-specific tools, parts and procedures.

Yes, with genuine or high-quality replacements suited to your watch.

No. Even a small crack breaks the seal. Replace it right away.

Yes. Restoration is a core specialty, focused on keeping the watch original while restoring function.

Often, yes. We source original parts, fabricate them, or adapt a solution.

Yes. Polishing and refinishing are available on their own, in person or by mail.

Excessive or careless polishing can reduce originality. Careful, professional polishing can improve appearance without that loss.

Yes, to manufacturer standards. We are an authorized service centre for Cartier and other brands.

Most Swiss and international brands, including luxury, independent and vintage pieces. Contact us to confirm your brand.

Yes, from our stock or by sourcing originals, fitted in-house or by mail.

Our watchmakers inspect the movement, case and serial numbers. A written certificate is available on request.

Yes, with detailed documentation suitable for insurance and estate purposes.

Yes. We laser engrave case backs and clasps, with drop-off or mail-in options.