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Refund Policy

A legal disclaimer

Legal Disclaimer – Time Central

The information provided by Time Central Ltd. (“we,” “our,” or “us”) on our website, in-store materials, and during any communications is for general informational purposes only. All information is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information.

Service Disclaimer

Time Central Ltd. shall not be held liable for any loss, damage, or theft of items once they are left in our care unless due to proven negligence. We recommend all customers review and sign an intake form or service agreement before any repair or service is performed.

We are not responsible for:

  • Pre-existing damage or hidden defects

  • Damage caused by third parties after service

  • Water damage unless a water-resistance service was completed and documented

  • Customer-supplied parts or materials

  • Loss of sentimental value

Limitation of Liability

Our liability is limited to the actual cost of the service or product purchased and will not exceed the amount paid. In no event shall Time Central Ltd. or its staff be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or products.

Third-Party Brands

Time Central Ltd. is an independent service provider and may be authorized by certain brands. All brand names, logos, and trademarks remain the property of their respective owners. Mention of any third-party brand does not imply endorsement or partnership unless explicitly stated.

Use of Website

By using our website, you agree not to rely solely on the information provided and understand that it does not constitute professional advice. We reserve the right to update, modify, or remove content at any time without notice.

Refund Policy

At Time Central, customer satisfaction is our top priority. We take great pride in the quality of our workmanship and the products we sell. Please review our refund policy below, which applies to all services, repairs, and retail purchases.

Services & Repairs

Due to the nature of watch and jewelry repairs and customization services, all service sales are final. However, we proudly stand behind the quality of our work:

  • If you experience an issue related to a completed repair within 90 days of service, we will re-inspect and correct the problem at no additional charge, provided it is related to the original work performed.

  • Warranty does not cover accidental damage, water damage (unless water-resistance service was purchased and documented), or tampering by third parties.

Retail Products

We accept returns or exchanges on eligible retail items (e.g., watch straps, accessories, non-customized merchandise) under the following conditions:

  • The item must be returned within 14 days of purchase.

  • The item must be unused, in original packaging, and accompanied by the original receipt.

  • Refunds will be issued to the original method of payment.

Non-Refundable Items:

  • Custom-ordered parts or products

  • Special orders

  • Final sale items

  • Engraved or customized merchandise

Online Orders

For online purchases, customers must contact us within 7 days of delivery to initiate a return. Shipping charges are non-refundable, and return shipping is the responsibility of the customer unless the product was defective or an error occurred on our end.

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